Steve Baird

A strategic transformation professional with extensive experience in leadership of enterprise business units, SME organisations and start-ups, both domestically and internationally.  Driving change, business re-invention, and implementing innovative solutions that achieve business objectives.  A track record of successfully leading cross-functional teams, analysing complex problems, and developing and executing comprehensive strategies.

With a wide range of capabilities, working with Director/C-level peers implementing transformation initiatives across various industries, including insurance, law, retail, managed services, technology and more.  An advocate of a digital first culture and removing friction throughout the customer journey.  Understanding the big picture, the needs and the challenges of business and solving complex problems with creativity and innovation has always been evident in my work.

• Digitally enabled a European insurance business, reducing operating and underwriting costs and implementation times, resulting in 30% increase in policies underwritten in 2 years.

• Entered an industry and became the first-choice supplier for managed print services securing seven of the top firms and others in the industry by working in value offered rather than features and functionality.

• Turning around a failing software and consulting business, entering new geographies within 12 months.

Business Technology and Product Partner, Government

Managing the relationship between the business and technology, strategy and roadmap, owning the product portfolio.

Co-Founder, AI driven lifestyle platform

Co-founder of a digital start-up for an online service based on data and AI understanding.

Head of Digital Transformation (Europe), Global insurance organisation

Led the digital strategy achieving commercial benefits and culture change through products, technology and processes for the European arm of an $8 billion global insurance business.  Delivering digital only products, many operational improvements and 30% growth over 2 years.

Global Customer Operations and Commercial Manager, Managed service provider

Reimagined the approach to value creation resulting in becoming the defacto leader with top law firms and central government.

International Director, Software and consulting

Turned around a failing software and consulting business.  Moved the business to profitability and entered new geographies, while setting new highs in customer satisfaction.

Head of Growth, Travel technology provider

Aligned the business with propositions and capabilities to enter and success in a new market.  Winning contracts with seven of the top ten within 1 year.

Master of Business Administration (MBA), Kingston University

Guest lecturer on MBA programmes for the Strategic Management module.

PMQ (Project Management) APM